Originally Posted by Chalmers3716

Hello all, I searched for something on this and couldn't find it, so I apologize if I'm missing an obvious sticky, and cluttering the board.

My first stay under the Bonvoy name was 2/17-2/22. I then had a separate stay, which I used a free night certificate for, the following night 2/22-2/23 at a different property.

The points from the reward stay posted pretty much on the usual schedule, 3 days later, however the first stay still hasn't posted.

I submitted a "Missing Stay" request late Sunday night, which was technically only 9 days after checkout, but the system allowed it, and I did attach my bill at the time. I got the immediate, generic auto response, which did not include an ETA on when to expect a response.

So, it's now been over two days since that, and 12 days since actually checking out, with no movement. So I've got two questions; 1) What is the normal response time on requests for missing stays, and 2) if no response is received in a reasonable amount of time, is it better to submit another request, or to call directly? My initial inclination would be to submit a request, as this at least generates some sort of documentation, but obviously, that could also just put me in an endless loop, or worse, get the multiple requests crossed over somehow.