Most were donations (Nature Conservancy, MDA and Shriners). One was a purchase at Expedia. MyPoints CS is notably slower these days, but I opened individual tickets for all of these 6-8 weeks after the donations were made. What I got back was an E-mail disclaiming the Nature Conservancy offer as one per lifetime, but radio silence on the rest. The Nature Conservancy in particular was troubling to me because there was no such language on their promotional E-mail indicating that as a term. The other offers had no restrictions, but it didn’t seem to matter.

I tried following up by E-mail, and then on FB and Twitter, but to no avail, so I filed my initial complaints with the NYS OAG (where I’m domiciled) and California’s OAG. I warned MyPoints that if they did not resolve the matter, then I would file additional complaints anywhere they had a presence. They treated me like Morrissey, so I then filed in Illinois and Texas. I also tried the BBB, but they are useless because they merely accept complaints, without directing businesses to FULLY respond. MyPoints gave 2-3 responses that mirrored my initial CS interaction, but never could quite address all of the other transactions.

I am unsure which AG secured victory, or if it was the confluence of having to respond to all four of them at the same time for something that could’ve been easily handled if they had just responded to my months-old query in a timely fashion. I likely would’ve never pursued this had it just been the Nature Conservancy transaction, but they denied all remaining transactions without any rhyme or reason.

I’ve only ever employed this strategy one other time (without nearly as many states involved), and it was against E-rewards for “theft of service.” It was during their great purge, when they were arbitrarily closing accounts for perceived violations of their T+Cs. It was resolved amicably and the world moved on. Here, I never heard a peep from MyPoints. No apology. Nothing. Just saw a special credits offer line in my account and that was that.

Good luck!!!