Originally Posted by storewanderer

You were given complete misinformation. You should call back. If you have any trouble next time, tell them your friend has a CSR and they called a few weeks ago and reordered a card as Contactless and it showed up and you want one too. Sometimes you just have to dial things down to get what you want. After that if they still refuse, just escalate to a supervisor.

The first time I called Chase (which was last year) trying to get updated cards, they gave me a similar song and dance. They told me I would have to wait, it was a gradual roll out, and as I pressed the guy at one point he even told me I had to "wait my turn." Anyway I called back a couple weeks later (after people here started posting they had success calling) and had no problem getting cards reissued.