Although OT, I thought that this would be an interesting data point given the general hassle of getting EU261 compensation from all airlines.

Miss FF99 flew Ryanair STN-NCE last summer and arrived 3hrs 2 mins late (according to all the online systems and FR's own website), so qualified for EU261 by 2 mins. It took me 6 months to summon up the energy to commence what was inevitably likely to be a protracted battle. I put in the claim online one evening, had an acceptance of the claim within the hour.and the money was transferred into her account within the week.

Surely the way it is meant to work, but who would have thought that it would be FR showing us how ?!

In contrast, on my last BA flight a couple of weeks ago, our departure was delayed 2hrs 20 mins but no refreshments etc. were offered. Plainly not how it is meant to work.