Originally Posted by
Meola10
It really doesn’t matter what United does. OP took it in stride as we all should, however...
United: Doesn’t provide information
Clueless Customer: United is keeping us in the dark or hiding the truth.
United: Provides information.
Clueless Customer: They’re lying to us.
United: Provides more detailed information at regular intervals including latest reason for delay.
Clueless Customer: Mechanical issue sounds terrifying, I want to be lied to. They keep changing their excuse for being late.
It seems in your estimate - if an experienced customer disputes the information given by a corporate entity they are 'clueless' and never happy? Interesting angle with no level of facts/data besides conjecture on your part.
Enjoy the friendly skies and good fun post by OP.