Originally Posted by
no1cub17
Oh boy, glad I found this thread - so I guess I'll submit a claim and receipts to AA first. Bad weather at DFW so we made our connection but our bags didn't. Lanai is not a fun place to not have your swimwear. The issue is I have to submit the claim to Chase within 20 days of the incident. It's been 5 days already (since the incident) and no response from AA (submitted two days ago). Anyone have any experience with AA in this regard?
You have to start your claim within 20 days but don't need to supply all of the documents and claim form until 90 days. So if you hit day 18 just initiate a claim (in writing or through the web portal, takes 3 minutes) and then let it hang out while you wait for AA.
The big U.S. carriers are usually pretty good at compensating as they are required to by the DOT. If you sent them your receipts and your expenses were reasonable (i.e. new swimsuits, clothes, cell phone chargers) they should send you a check. Max is ~$3,500 for domestic flights, $1,500 for int'l.
The Chase insurance is only $100 / day.