Originally Posted by
kgkg
Can AA reward fees and reward cancellation fees be reimbursed by AMEX?
I cancelled an award flight last year and I did not get the credit automatically.
It was coded as Document Type: FREQUENT FLYER FEE/PURCHASE
I called up and was told to wait the full 4 weeks before they could take a look at it. After 4 weeks I called in. Every time I was connected to the Indian call center I was told that award cancellation fees are not an eligible purchase. After finally reaching a US rep they also said it was not eligible but was able to credit me $75 a a gesture of good will. I don't know how everyone else was able to get the full reimbursement.