That's horrible, especially for a luxury hotel. At the very least they should allow your choice of any shipper than can be scheduled to pickup at the hotel. Claiming they can't ensure delivery of the item with other shippers is just silly.
Also, just for the record:
Palace Hotel Tokyo - did not charge any additional fees to ship back a damaged piece of luggage via EMS.
Doubletree South Bend - I mistakenly left a few toiletries in the room including a case that was no longer produced, so I really wanted it back. They didn't even charge me to box up and ship the stuff back to me. Again, a
Doubletree.
Originally Posted by
MSPeconomist
A PH is supposed to be a luxury property, so I would not expect them to gouge their customers who have the misfortune to have left items behind.
Agreed 100%.