Originally Posted by
steve64
TL;DR I agree that the reason the room was undesirable is out of Hyatt's control. Knowingly assigning me an undesirable room is my complaint.
Personally, I'm not blaming Hyatt. It's one reason I accepted my room and "apology" from the VIP Manager at check-in.
Afterwards, I learned that "the Marriott" was actually the Sheraton across the street, and that this strike wasn't something that started after I had been allocated a room in a full hotel (the strike had been going on for 35+ days), This is where I became disappointed. For whatever reason, I was knowingly assigned an undesirable room.
And purely my personal impression based on circumstantial evidence only, I honestly don't think the hotel was that full. I can not believe they couldn't find a better 3 night room block than the one I was assigned.
I've been a semi regular visitor to this hotel for 10 years and the property just didn't "feel full". The lobby areas didn't seem as busy, the elevators lines were not there (but the waits still were), the Club wasn't overcrowded, etc. All of Waikiki felt the same way. I only took this trip because I found a decent last minute airfare.
I am curious, was your view at least partial ocean? I am just asking because you seemed to have been assigned a pretty high floor as well. I was just thinking that although they could have assigned you to the Diamond Head Tower, it might have been possible they did not have any in the DH Tower that were high floor with at least a partial ocean view. That would have limited the inventory available to you when you checked in. Not saying you don't have a reason to be suspicious or anything, just wondering if that might have been a reason they didn't assign you to DH tower.