Hi,

First time poster, but a long time lurker on the forums, which have always been a valuable source of information.

I'm hoping someone can help with my situation and advise me if there is any recourse to BA in this situation. I was on BA7338 last night from PRG to LCY, which was diverted eventually to SEN after a couple of attempts trying to get in to LCY.

We landed around 40/50 minutes after scheduled arrival time. But of course, quite far away from LCY. There were no BA staff available upon landing and so we shared a taxi to London Liverpool Street with another couple from our flight (we were told that there were no trains running from Southend at that time to central London). We then took a taxi to SW London from there.

In total, we incurred over £100 in extra costs and were quite significantly delayed in getting home. I am assuming these can be claimed back and would be deemed reasonable by BA? Is it possible to claim any compensation under EU261 for the delay as well?

Thanks in advance.