Originally Posted by cwl

- Name of the hotel: Fairmont Boston

- What is your Le Club status? Platinum

- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Yes although status benefits poor.

- Which room did you book and which upgrade did you receive? Booked Signature room, received Signature Room

- How are the rooms? Large room overlooking Copley Plaza, two walk in wardrobes, small but nicely appointed bathroom with shower/bath combo although bath tub small even by US standards.

- What was good and what was bad?

Good:

Great location in Back Bay
Gold lounge staff

Bad:

Poor status recognition

- Did you get club lounge access? How was the lounge? Gold room booked. Evening canapés varied each evening. Honour Bar available if required. Limited but good breakfast in lounge, 3 hot dishes each morning also varied each morning.

- What about welcome drinks, welcome amenities or any other special perks? Drink voucher issued at checking for soft drinks only due to state law. Voucher for one drink only despite two guests. Informed voucher only issued for card holder. Challenged and referred to Le club standards. Staff said they had been instructed to issue for card holder only but would extend to both guests and escalate my observation to management. Welcome amenity of plate of cheeses, grapes, biscuits and chutney. Received email two day prior to arrival advising as platinum eligible for complimentary Premium WIFI, early check in / late check out etc. On arrival informed $25 per day facility fee applicable to cover "Premium WIFI, evening turndown, free local calls, complimentary bicycle use and a single $25 F & B credit per stay (3 day stay so $75 charge). Discussed with Gold staff that all items in "Facility Fee" were Platinum or Gold benefits so $75 fee was for a $25 F & B credit. Staff said they agreed 100% with my observation but it was hotel policy. On check out the Gold level manager informed me she would waive the $75 facility fee and she hoped the hotel would shortly stop charging it for loyal guess staying on the Gold floor as it was a fee providing items which should be complimentary on gold floor for platinum guests.

- Value for $ or Vouchers? Would you return? Yes, enjoyed the stay, Status recognition poor, staff conceded it was poor and made appropriate corrections. Hopefully hotel will make appropriate corrections in first instance for future guests.