- Name of the hotel: Novotel Nottingham/Derby

- What is your Le Club status? Platinum

- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Just about OK

- Which room did you book and which upgrade did you receive? Superior Premium received Superior Premium. No upgrade offered, knowing all room types still being sold online, queried, informed all Executive room "allocated". Hotel continued to sell Executive rooms for rest of day and the following day during a two night stay.

- How are the rooms? Older Novotel but all room have recently been renovated. Renovated bathroom was good rest of room in accordance with Novotel standards

- What was good and what was bad?

Good:
Recently renovated rooms including bathrooms

Bad:

Poor status recognition
Breakfast requiires eggs to order which the hotel then forgets who they were for so not provided until reminded despite only 10 guests having breakfast.

- Did you get club lounge access? How was the lounge? N/A

- What about welcome drinks, welcome amenities or any other special perks? Welcome drink voucher provided. No welcome amenity or other recognition of status. Only Le club benefit provided was welcome drink voucher applicable for silver status upwards.

- Value for $ or Vouchers? Would you return? Standard Novotel so won't purposely avoid but would look at other options in area instead.