Originally Posted by Stefan Daystrom
2. What's a counter?
What I mean is, for Avis Preferred, in many locations, you see your name on the board (or the driver gets your name in the van) and go directly to the car, so there's no such thing involved as a counter stop at which you talk to someone (the only people you talk to are the van driver, if there's a van, and the person at the exit gate; the contract's waiting in your car ahread of time).
I mssed a couple of "twice the love" bonus opportunities but did manage to get them to double one of my coupons. After asking I was told that I *HAD* to stop at the counter and ask for this as there was no way to do this otherwise. So, I bypassed the counter, got to my car, took my paperwork to the counter and handed them my $15 off coupon with a request to double it. Upon my return they had not doubled it so I had to go *back* to the counter while they figured it out. IMHO this promo was not implemented very well at all.