They had my details as the following morning I requested a late checkout, and they confirmed as a Spire member I could have an extra hour. Also the welcome amenity points posted sometime after checkout. Unfortunately as I was running late for dinner with friends I didn't have time to reject the room when I first arrived.
During checkout I said that I was unhappy that my profile states "high floor/away from elevators" and yet received a room of the first floor above the service entrance, and was told that "reservations would have assigned the room"
They also confirmed that the hotel was not fully booked when I checked in, so didn't know why I had not been upgraded.
Superficially the room looks okay, but was worn and tired.
At 6:45 am this truck pulled up and was unloading linens for 30 minutes.
And at 8:15am this one arrived and left the engine idling whilst unloading.
