FlyerTalk Forums - View Single Post - What Ritz-Carlton in Florida?
View Single Post
Old Mar 2, 2019 | 6:49 am
  #10  
hockeyinsider
Suspended
 
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,332
Originally Posted by ords
Down here now, beautiful hard product. I'm titanium. As I mentioned I set the bar low coming in.

I had booked a club king and was upgraded to a 1 br suite oceanfront. Also questioned the Wi fi replacement benefit and had the resort fee waived and also given a $200 F/B credit (I didn't want to post that in the other thread) for pointing it out to the FD supervisor who admitted they're still learning the new program and took the time to read the relevant section about it. A late checkout to 4pm would be hard he admitted, but would honor it if requested. (I didn't, but since I was in the benefit mood, I'd figured to ask to see the response).

I noticed plenty of families down here, and would have no issue bringing mine down.
$200 food-and-beverage coupon is a good service recovery.
hockeyinsider is offline