Originally Posted by
Often1
This is absolutely not my experience. I generally have good and productive interactions with the CS people with whom I deal.
OP has not provided any specific examples and has stuck to broad generalizations which never work. Facts, facts, and facts are all that metter.
The key is making sure that one is presenting clear, concise issues with a clear and concise resolution sought and never blaming a CS person for not granting some request which is beyond an entitlement.
I agree. My last several interactions with airline CS-- both on the phone (RAs) and in person (GAs)-- have been positive. I didn't always get what I
want but I always got at least as much as I was promised by company policy. That's an important aspect of getting good CS-- approach it with reasonable expectations. And, maintaining a positive demeanor generally gets one in return.