Originally Posted by
FliGuy
i assume i should not get charged the offline booking fee since i cannot book online?
BA policy is this: If the website offers the function, but it falls over for that particular transaction, then the offline fee shouldn't be charged. However, if the website doesn't offer the function at all, and you have to call to do it, then the offline fee is payable.
Often, agents are willing to be more generous than the policy, but strictly speaking that is what the policy is.