FlyerTalk Forums - View Single Post - What exactly can/does the AC concierge do?

Mar 1, 2019, 10:53 am

#627

vernonc

Join Date: Sep 2009

Location: YYZ

Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat

Posts: 4,429

Quote:

Originally Posted by ksm06

Two recent examples via e-mail.

1) I was on a revenue PNR - booked family on AP with IKK, called regular SE line to link PNRs and move family to be with me in preferred seating - first time no issue, second trip wanted to the same and agent was insisting on a fee (maybe true but I said in the past it's been waived) - couldn't get it done so I just emailed concierge and no problem
2) Booked TATL in PE, saw P space available to upgrade, R was 0, eup tool waitlisted me, sent an email and upgrade processed

I made the same request and was told no, family has to be on the same PNR. Or I have to pay for preferred seating for them.

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