These recent posts give me hope that the concierge service still exist at AC. My recent experiences led me to believe it was terminated for 2019. the wait times have increased to a point where its unusable if you are in transit. If you are in transit and are waiting more than 15 minutes, it likely you'll need to hang up because you either need to speak to the counter, go thru passport control, go thru security, or the seatbelt sign is on. Email is even worse; emails are not being responded to for 8+ hours. I only need this service for irrops, and they never seem to be available during these times. We can blame it on the weather, but that's really the purpose of this white glove service. </end rant>