Originally Posted by platbrownguy

The NYC Consumer Affairs form is very simple looking and has "complete the contract terms" as an option -- https://www1.nyc.gov/assets/dca/down...rm-English.pdf

Looks like contract disputes with hotels are within the ambit of the department's affairs: https://www1.nyc.gov/assets/dca/down...ferralList.pdf

You can fill out the form online. I certainly would: https://www1.nyc.gov/site/dca/consum...complaint.page

Who knows what will happen but I played this card in Virginia with a Westin and it was the only thing that got the property to refund me after double-charging me.

Originally Posted by SkiAdcock

You need to come up w/ a back-up plan at this point. Whether right or wrong, if the property is sticking to the ante up (less 15%) or cancel, those are your options. So unless you're willing to ante up $600, (less 15%) get Plan B in place while you argue Plan A.

And enough w/ the Bonvoy agents. You've been dealing directly w/ the RevMgmt guy - do you really think a generic cust svc agent is going to override the RevMgmt mgr? You're just putting Bonvoy c.s. in the middle at this point.

When I thought it was $150/$150 I figured you'd get the property to suck it up. $3 error not at all. $240/$14 isn't a slam dunk on your end or their end. But Rev Mgmt is playing hardball, so you have to decide to a) pay the amount they've said w/ their 15% discount; b) book somewhere else; c) contact the appropriate authorities & plead your case (link above), hoping it's resolved before your upcoming stay

BTW - unless I missed something, you have yet to name the property. Which one is it?

Cheers.