Originally Posted by
JB123
I was recently given some miles by Customer Care for a bad experience. I have no complaints as to how it was handled. I am short one GPU for a family round-trip to Europe. Could I have asked for a GPU instead? Is there any other way to get a comp GPU?
No history of United giving GPUs as service recovery device. Certainly not from the regular Customer Care interface.
You can use the miles toward a Miles + Money upgrade request for that flight though...