Originally Posted by
jackvogt
Well we had some trouble at an off airport location that claimed that being a USAA member meant that you were active military and said that he made up the rules for his location. Figured it was best not to argue. So I don't feel super confident to let him try this in the future as it could cause some major travel disruptions if he couldn't get a rental car. Is there someone to contact to request a more clear explanation of the terms.
Not even USAA requires its members to be active-duty military. If it's a franchise that's one thing, if it's corporate then he's in trouble. You can look up franchise vs. corporate on Hertz's website. If it's corporate, call Hertz or contact them on Twitter (reps are often more proactive there).