Originally Posted by
HOLYMOLEAIR
Have been calling Bonvoy CS, agents are just misleading and even blatantly lying at times - they would claim the first price is for one night only and the second email is the total sum blablabla... All escalation attempts end with a case reference, which nobody actually follow up. Guy from RM was having none of my rationale - 15% discount or cancel, and they've been quoting the policy in Marriott with errors in systems and the like.
You need to come up w/ a back-up plan at this point. Whether right or wrong, if the property is sticking to the ante up (less 15%) or cancel, those are your options. So unless you're willing to ante up $600, (less 15%) get Plan B in place while you argue Plan A.
You've been dealing directly w/ the RevMgmt guy - don't really think a generic cust svc agent is going to override the RevMgmt mgr. Bonvoy c.s. is stuck n the middle at this point.
When I thought it was $150/$150 I figured you'd get the property to suck it up. $3 error not at all. $240/$14 isn't a slam dunk on your end or their end. But Rev Mgmt is playing hardball, so you have to decide to a) pay the amount they've said w/ their 15% discount; b) book somewhere else; c) contact the appropriate authorities & plead your case (link above), hoping it's resolved before your upcoming stay
BTW - unless I missed something, you have yet to name the property. Which one is it?
Cheers.