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Thread: First time booking at Marriott, price change after confirmation
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Old Feb 28, 2019, 9:20 pm
  #13  
platbrownguy
 
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,663
Originally Posted by HOLYMOLEAIR
Have been calling Bonvoy CS, agents are just misleading and even blatantly lying at times - they would claim the first price is for one night only and the second email is the total sum blablabla... All escalation attempts end with a case reference, which nobody actually follow up. Guy from RM was having none of my rationale - 15% discount or cancel, and they've been quoting the policy in Marriott with errors in systems and the like.
The NYC Consumer Affairs form is very simple looking and has "complete the contract terms" as an option -- https://www1.nyc.gov/assets/dca/down...rm-English.pdf

Looks like contract disputes with hotels are within the ambit of the department's affairs: https://www1.nyc.gov/assets/dca/down...ferralList.pdf

You can fill out the form online. I certainly would: https://www1.nyc.gov/site/dca/consum...complaint.page

Who knows what will happen but I played this card in Virginia with a Westin and it was the only thing that got the property to refund me after double-charging me.
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