Originally Posted by
Traveler56789
Thanks for the update everyone. I was never able to transfer from Citi to Etihad (I kept receiving the error described above), so I ultimately decided to use my Amex points for the the flight I was trying to book instead. I'll use my Citi points for something else I guess
According to multiple Citi ThankYou phone agents, this is a known issue that could take 2 months to resolve. The date of when this issue first started is unknown. Agents don't even see Etihad as a transfer partner in their system, so less-trained agents claim that Etihad doesn't exist.