Originally Posted by
EuropeanPete
Is that response legal in your relevant political area? It's often not, as conduct of commercial accommodation providers is often pretty heavily regulated.
This is another example of astonishingly anti-customer behavior. Brazen and probably ok in the short term, but this is going to catch up with them one day.
I am based in the UK, but not particularly aware of any laws regulated pricing of services?
Originally Posted by
Jaunts
It would be one thing if the mistaken rate was $3 instead of $300. A $3 rate would obviously be an error on their part. In this case, I could see the customer believing that $300 was a real rate. So they should have honored it.
I have wondered what would happen in a situation where the customer agreed to the mistaken rate, and spent additional money on airfare, etc. based on that agreement. I could see a scenario where a tourist was looking for a good deal, and after booking the hotel, he/she would go ahead and book other arrangements for the trip as well that might not be refundable. It's not fair that they waited for several days before notifying you.
Originally Posted by
Antarius
Especially given that it is a multi night stay. 300 is believable for NYC - I stayed at the Lexington 3 weeks ago for 90 bucks (plus tax and stuff).
I would call back or write back and escalate it.
escalated and wrote back, same answer - cancel or suck it up
Originally Posted by
SkiAdcock
With 2 nights at $300, it's not a 'mistake' rate (aka, $3 rate), so they can go pound sand w/ their $600 IMO.
To the OP - my recommendation (and I speak only for myself) would be to email back Rev Mgmt & tell them to honor the originally booked rate or the New York Attorney General as well as the media will be contacted. Don't back down on this.**
BTW - don't know if the OP did this or not, but whenever I book a (fill in the hotel chain) reservation I immediately put the email confirmation into a folder on my computer, so that if the (fill in the hotel chain) tries stuff like this/changes the online reservation I have written proof of what was originally booked.
**Unless it is the $3 mistake rate from a few weeks ago/less of a leg to stand on. $3 obviously a mistake. But if it's $300, then full sail ahead as $300 can be reasonable/considered valid for NYC.
Cheers.
Sorry I just realised I didn't put the breakdown of the nights here, one is $24x, one is $14, with a total of $3xx shown to me at booking I would have thought it is a book two night and save offer or the likes of it.