Originally Posted by
Jaunts
It would be one thing if the mistaken rate was $3 instead of $300. A $3 rate would obviously be an error on there part. In this case, I could see the customer believing that $300 was a real rate. So they should have honored it.
I have wondered what would happen in a situation where the customer agreed to the mistaken rate, and spent additional money on airfare, etc. based on that agreement. I could see a scenario where a tourist was looking for a good deal, and after booking the hotel, he/she would go ahead and book other arrangements for the trip as well that might not be refundable. It's not fair that they waited for several days before notifying you.
Especially given that it is a multi night stay. 300 is believable for NYC - I stayed at the Lexington 3 weeks ago for 90 bucks (plus tax and stuff).
I would call back or write back and escalate it.