Originally Posted by
HOLYMOLEAIR
Thought it might be useful to FTers in the same situation in the future:
Received an email from Revenue Management explaining that the fare for the second night is a mistake, hence the second email confirmation at the original "correct" price. Wouldn't bulge and demanded the full price or cancellation without charge. My case might be a good data point for those who come across surprisingly good fares with Marriott in the future.
It would be one thing if the mistaken rate was $3 instead of $300. A $3 rate would obviously be an error on their part. In this case, I could see the customer believing that $300 was a real rate. So they should have honored it.
I have wondered what would happen in a situation where the customer agreed to the mistaken rate, and spent additional money on airfare, etc. based on that agreement. I could see a scenario where a tourist was looking for a good deal, and after booking the hotel, he/she would go ahead and book other arrangements for the trip as well that might not be refundable. It's not fair that they waited for several days before notifying you.