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Thread: First time booking at Marriott, price change after confirmation
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Old Feb 28, 2019 | 4:44 pm
  #5  
EuropeanPete
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Originally Posted by HOLYMOLEAIR
Thought it might be useful to FTers in the same situation in the future:

Received an email from Revenue Management explaining that the fare for the second night is a mistake, hence the second email confirmation at the original "correct" price. Wouldn't bulge and demanded the full price or cancellation without charge. My case might be a good data point for those who come across surprisingly good fares with Marriott in the future.
Is that response legal in your relevant political area? It's often not, as conduct of commercial accommodation providers is often pretty heavily regulated.

This is another example of astonishingly anti-customer behavior. Brazen and probably ok in the short term, but this is going to catch up with them one day.
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