Originally Posted by floataway

Arrival+ - Open for 5 years, 35k annual spend. Annual fee is due in February.

Asked to close account, no questions asked why or offers to alternatives.

Decided to ask about the no-fee version hoping that would prompt an offer. I was told that I had the best product available right now. Restated my question for a second time. The rep told me to visit the website and view all the cards available there. I finally just flat out asked to be downgraded to the no-fee version and was told that was not possible.

I'll wait and call back in a couple days, maybe I got a bad apple in the customer service department but it doesn't look like Barclay has any interest in retaining customers.