Originally Posted by
rylan
It seems like even though the Ambassador program has issues and is slow to respond, generally you can actually get or have a chance at some service and support?
So all it takes is spending 20k+ with Marriott and you may get decent customer service... if you're a normal old Plat Premier (sorry, Titanium) then you get relegated to the standard support aka never get a response.
To be fair, in the months before my Ambassador was assigned, there was always a (very slight) chance that I could get decent (and no better) customer service if I were willing to call multiple times and spend hours on hold each time before maybe (or not) reaching a person.