Originally Posted by
AndWhatsYourPoint
I don't know about the email address, but the phone number is so their answering system can route the call appropriately based upon status, now that they no longer have different phone numbers to call based upon status.
Except they don't route you. I called yesterday about 2 different reservations, and neither call was sent to anyone other than regular phone techs. I have Platinum, which isn't the best, I know, but used to have a dedicated line....