This I just don’t understand.

On my account profile on both the website and the app, there’s a message :

“For faster service, update your phone number and email address prior to contacting Member Support”

I updated it (though there was no reason to do so, as my contact details haven’t changed) and the messages are still there.

Any ideas why Bonvoy is asking me to update my details, and why/how an updated phone number and email address will get me ‘faster service’ ?