Some last remarks...

Had breakfast at URBAN Cafe again this morning. The kitchen does change some of the hot dishes. About half were different from the previous day's breakfast offerings.

During yesterday's breakfast, I did see a gentleman walking around the restaurant and socialising with guests. Went from table to table to pass his name card, to chat, etc. I thought to myself, "that is a very good F&B Manager or Restaurant Manager".

During today's breakfast, the same gentleman was actually at the restaurant reception, and it was he who took me to my table, and then greeted me. He was all out of business cards, but introduced himself at the General Manager of the hotel! Good for him, I thought. To be so proactive with guests each morning. He wished that I enjoyed my breakfast, and would like to chat with me again before I leave. When I had finished breakfast, indeed the GM did come up to my table again. He sat himself down in the seat beside me (I didn't even offer yet); I was quite taken aback since I believe that service staff regardless of seniority/level should never engage so informally unless prompted and offered by the guest. He then sheepishly removed a card with a QR code on it, which I then saw was a link to TripAdvisor. He said that the hotel was in a partnership with TripAdvisor (whatever that means) and that he needed to get some good reviews. I politely declined to post. This is the first time I have been confronted with a hotel GM so actively trying (at least, to me) to solicit such reviews. I must say...I didn't enjoy the conversation that much from that point on.