Originally Posted by
Kagehitokiri
bookings made through Four Seasons Preferred Partner travel agencies may stipulate "strict no walk policy" which does not actually guarantee not being walked but 'guarantees' certain level of compensation in those extreme cases when walk must happen (head of state taking entire hotel for official visit with local [and or multiple] head of state)
Indeed, I can only imagine when there are VVIPs that this can happen. And it is understandable in those situations, clearly.
But man what a huge punch to the nose for those who viewed FS as a top tier hotel. OP's story certainly will leave many mouths a very sour taste. Basically unless you're a VIP, be prepared to be treated like a nobody in case actual service is required.