Originally Posted by
orville nmn wright
I'm sure that this probably sounds like a dumb question, but I'm .... asking for a friend. If my friend is LT, when he checks in will he automatically be given any available upgrade, or does he have to specifically request it? I-- I mean my friend-- called customer support and asked. The response: "oh, we'll note it in your record that you'd like an upgrade." Why would it have to be noted? Apparently based on recent stays it's not automatic.
There are many comments already on the forum addressing this. You might want to click on search and search "upgrade". It can be automatically given, but can also try to request it before by call, before by email, by chat, at check in. Read the forum, you will find different ideas. Good luck.
Edit: It would be "noted", because most times the hotel is not going to actually allocate the upgrade to your friend until check in as they could sell that room up until that time....