Originally Posted by
SeeBuyFly
You called to change seat assignments? Who does that? If you had done it over the web, this probably would not have happened.
In any case, as others have said, what they did was correct according to the rules. It may have been bad for your family, but additional MCE availability was good for someone else; applying the rules consistently is the right thing to do.
With the PNR split, wouldn't a "sweep" have effectively moved the rest of the passengers/family even without the OP calling, not dissimilar from those who lose MCE on prior booked itineraries when their status changes?