Originally Posted by
diclemeg
Then I noticed today the kids were moved across from each other in aisle. So I called American and asked if they could put the seats back to sitting next to each other one row forward ... instead, the agent says, that since I'm no longer flying in same category, they cannot get benefit of main cabin extra seats, so the SUPERVISOR took the liberty to override the computer and put them back in row 22...
You
called to change seat assignments? Who does that? If you had done it over the web, this probably would not have happened.
In any case, as others have said, what they did was correct according to the rules. It may have been bad for your family, but additional MCE availability was good for someone else; applying the rules consistently is the right thing to do.