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Thread: What exactly can/does the AC concierge do?
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Old Feb 26, 2019, 1:36 pm
  #619  
YULforever
 
Join Date: Sep 2009
Programs: AC SE; SPG Plat, Fairmont Plat
Posts: 251
Originally Posted by AskTravis
Had a great Concierge experience on Friday: Woke up to my FLL-YYZ being 6 hours delayed (mechnical plane through the Rouge routing into chaos), and a voicemail and an email from the Concierge with other/better options home. Due to meeting times, I wasn't able to use the best options, but was on a MIA flight that was only 2 hours after my original flight, so the delay was minimal because of a proactive Concierge team. My friend wasn't so lucky - we were both in J, but I got the last seat on the MIA flight (Y oversold), and he ended up getting home around midnight via YUL.

Love when the system works! (except the broken plane part
Funny - had the same experience on the FLL-YUL flight a few Sunday nights ago. Ended up on the MIA flight, kept our J seats (which were upgrades) and home on time. Kept me from getting home at 5:30 am on a work Monday!
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