Over the years I have had a lot of experience with LATAM, and most of it negative. As I previously posted ( https://www.flyertalk.com/forum/lata...eason-cxl.html ), LATAM needs to change their customer service culture. Perhaps this is finally happening. I recently (this month) had a flight delay due to "technical issues" (they never reveal if these issues are beyond their control or caused by poor maintenance) out of Fortaleza on an itinerary through BSB to CGR. Ten of us missed the connection to CGR. A smart and efficient LATAM agent met us at the gate and had everything worked out. He had alternatives for most, but held us with him because he had tried to find us seats on other airlines to CGR, but there was nothing available that late. He had prepared limo transit to a good hotel very close (Ibis), food vouchers (very good buffet at the Ibis) and boarding passes for the first flight out in the morning. All in all, a refreshing change and I hope this portends a long lasting change, despite their joining the 'no-frills' (water only) camp of 'cattle car' airlines.