FlyerTalk Forums - View Single Post - Unbelievably poor customer service experience
Old Feb 26, 2019, 5:23 am
  #7  
tmac100
 
Join Date: Dec 2005
Location: Middle Earth, and often worse
Programs: BAEC Silver, A3 Gold
Posts: 2,219
Originally Posted by scubaccr
If exactly the same reservation number and each reservation is for 1room , then hotel has illegally charged you for anything more than the first room. Issue an immediate chargeback and email hotel stating this.
Agreed. Your credit card company can deal with this if the hotel cannot.

As an example. once after EBay tried to screw me around by saying the item had been shipped and I did not receive it, Mastercard took all of my copies of the correspondence with EBay and refunded me the money EBay "took" from me earlier. Never heard back from EBay.
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