Originally Posted by
aktchi
Of course, there are multiple ways for Citi to do anything it wants with its own points. However, I suppose your question is if they will do it for you on an urgent basis; that I don't know.
Though unlikely, it can't hurt to call and ask.
Thanks. Btw does AA typically do "system updates" that dont allow agents to search for award bookings? I just called the Singapore call center, and thats what the agent told me.
Might try to call again.