Definitely didn't feel the love here as a Glob (and booking two rooms, including paying for a suite). I guess it comes down to the GH just being a big convention hotel and staff here consistently acted as such; there are just too many rooms to offer any sort of individualized service so they don't bother having any sort of service culture. Let's just say that my experience started with a 45-minute wait for check-in - at the lounge! - and it only went downhill from there. FOM/GM were also unresponsive.
For the room rates they were asking, the GH makes for very poor value in Taipei. Obviously for Hyatt loyalists there aren't many (any?) other options in Taipei, but this stay reminded me of why I usually stay at the W when I need to be in Xinyi (even though I typically hate the W brand) and I can't wait until the PH opens in a few years.
Last edited by gengar; Feb 24, 2019 at 9:33 pm