Had a great Concierge experience on Friday: Woke up to my FLL-YYZ being 6 hours delayed (mechnical plane through the Rouge routing into chaos), and a voicemail and an email from the Concierge with other/better options home. Due to meeting times, I wasn't able to use the best options, but was on a MIA flight that was only 2 hours after my original flight, so the delay was minimal because of a proactive Concierge team. My friend wasn't so lucky - we were both in J, but I got the last seat on the MIA flight (Y oversold), and he ended up getting home around midnight via YUL.
Love when the system works! (except the broken plane part
