I was well looked after by a lovely CSM on B2B to SOF last year. I left my reading glasses behind on my seat 1D (probably because I had been looked after so well...;-))
I registered via the lost property website mentioned above.
A couple of days later, I had a call from BA Customer Relations to say that the CSM had taken the glasses with her and wanted to send them to me rather than hand them into the lost property office/process. I agreed that the man I spoke to could pass on my address to the CSM and she sent them to me. I received them a couple of days later.
I was very impressed and a Golden Ticket was issued online!