So my weekend trip to PEN turned into a day in DOH with a side b2b trip to PEN after late arrival of QR8 from Heathrow last night.
I have to say i was very impressed by the attitude of the staff handling the missed connection. They had an alternative option ready and when I said I didn't like it they accepted my preferred alternative instantly without question. They went off to arrange the new flight and an overnight hotel and said it would take 10 minutes - and amazingly it did!
Of course there is always the chance things will go pear shaped when I get back to the airport tonight, but the experience last night was excellent.
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