Originally Posted by
RogerD408
Keep in mind some will say No when they really mean, I don't want to do the work to find out. I've rarely used this benefit, but each time I have a manager had to get involved. I can understand a server not knowing all the program details (just like many FDCs not knowing), but it seems if you approach a manager with confidence you know the rules they will go the extra mile to figure it out.
Same here. I've only used this benefit three times but each time the server had no idea of what I was speaking and I had to get a manager involved.