I wanted to post this. I believe it’s some serious misconduct from TAP. Where should this go?:

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Anyone who made a booking during the 50% off period earlier this month, are you unsatisfied with your ticket for any reason? Please contact me.

TAP were operating a misleading campaign by selling fully flexible tickets under the promotion for a significantly higher amount than the restrictive tickets, even though the promotion did not allow for any changes or cancellations. So they were selling you a ticket which they said was fully flexible—and took the extra money for, then refused to honour the ticket’s flexible conditions.

This amounts to bad faith, acquiring revenue through deceptive practice, a clear violation of the EU passenger charter. If you bought a ticket originating from a UK destination it is also a violation of the Advertising Standards Agency regulations, and most seriously the UK Consumer Protection from Unfair Trading Act.
TAP are not admitting any fault whatsoever and are refusing to honour their own ticket conditions.
This is clear misconduct. I am about to file numerous complaints against TAP with the regulators, so do please reach out and contact me if you have had a bad experience yourself.
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