FlyerTalk Forums - View Single Post - Cancelled reward stay, points not returned (Discussion Thread)

Feb 22, 2019 | 7:26 am

#4

airoli

Join Date: Aug 2000

Location: ZRH / YUL

Programs: UA, DL, TK, Starwood > Marriott, Hilton, Radisson, GHA

Posts: 7,572

Quote:

Originally Posted by awu25

Would recommend pulling up an old email and find an account balance

Thanks, but where on which emails is my account balance typically featured? Can't recall seeing it elsewhere than on the website.

Quote:

I'd verify that you actually did order a cert for that award and that the points were deducted.

While I didn't take screenshots as proof, I distinctively remember my balance being >x00'000 before redeeming and <x00'000 afterwards... and still today.

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