Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
I'd verify that you actually did order a cert for that award and that the points were deducted. I mention that as Marriott allows award reservations to be made without ordering the award. It can be very easy to forget which reservations one has already ordered certs from and which haven't.